Refund policy

Damaged or defective items
Items will only be exchanged if they are defective or damaged upon arrival, and where items have not been handled other than for opening and inspection. This is especially important for the giclee art prints.

Please contact me at info@jonkeysell.com within 14 days of delivery to let me know if your item has arrived damaged. For giclee art prints in particular, please also report any issues prior to any further use or handling of the print (for example framing). If you have framed a giclee art print and subsequently report damage, I will unfortunately be unable to consider the item for return or refund.

If reporting damage, you will need to provide clear photographic evidence of the damage, as well as photographic evidence of the condition of the packaging on arrival. Items must be sent back within 30 days of delivery. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Exchanges are not available for clearance items which are sold at reduced prices to account for print defects.

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. My prints in particular must be handled carefully to ensure they do not have any dents, creases or scuff marks left by heavy handling or from poor packaging when they are posted back. Items must be sent back within 30 days of delivery.

If an item is returned with obvious signs of use or damage caused by you, the customer, I have the right to refuse a refund, or offer only a partial refund. For giclee art prints, I recommend that the prints are returned carefully rolled with the tissue paper they arrived in, and are rolled around a suitable tube or other item, rather than free-rolled by hand. This helps to avoid creases and dents to the paper during rolling. I also strongly recommend that you avoid touching the printed area of the prints as the printed surface can be delicate.

All of my fine art prints are made to order. For this reason I am unable to accept return or exchanges due to changes of mind, as I do not hold stock.

As many of my pieces are sent directly from a fine art printer, please do not send your purchase back to the printer noted on your shipping label. I cannot guarantee that your purchase will be able to be received safely and this may result in a loss of your purchase. To start a return, or to discuss any return questions, please contact me at info@jonkeysell.com

Refunds
Once your return is received and inspected, I will notify you whether your request for a refund is approved or rejected.

If it's approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment. Items that are returned without prior notice will not be accepted. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is officially processed. 

If you’ve done all of this and you still have not received your refund yet, please contact me.

Return shipping
Shipping costs are not covered by me, unless in the case of a defective print. I recommend using a tracked or signed for shipping service or purchasing shipping insurance in case your return is lost or damaged in the post. I cannot guarantee that I will receive your returned item. If the postal service you choose loses or damages the item, as the sender it is your responsibility to claim back any monetary loss.

Sale items
Only full-priced items may be refunded, unfortunately sale items cannot be refunded.

Custom orders
Neither custom sizes or custom designs are eligible for refund or exchange.